People-Centered Tech Repair

ReConnex is a worker-owned cooperative dedicated to closing the digital divide by providing reliable, affordable digital device repair services; especially in communities historically overlooked by mainstream tech.

Rooted in shared ownership and community uplift, we believe in putting people before profit. By investing in local talent and offering trustworthy service, we aim to build not only stronger devices—but stronger neighborhoods and futures.

Why Choose ReConnex?

Our technicians are WISE-certified, ensuring each repair meets the highest industry standards.

  • Speed and Convenience: Book online or visit us for walk-in service. We prioritize fast, efficient repairs to get your device back in your hands as quickly as possible.

  • Community Focused: Trusted by local schools and businesses, we manage device fleets and offer customized repair solutions.

Repairing Technology, Rebuilding Communities

At ReConnex, we envision a world where everyone—regardless of background or zip code—has access to the tools, knowledge, and support needed to thrive in a digital age.

Through sustainable repair, responsible reuse, and collective ownership, we aim to reduce e-waste, extend the life of technology, and create lasting impact in the communities we serve. By centering cooperative values and mutual care, we’re not just fixing devices—we’re building pathways to entrepreneurship, economic empowerment, and shared community wealth

Meet the Founders

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Jessica Towns
Store Manager
Jessica Towns
Store Manager

“I love helping people, and I’m an extrovert- so I like to believe that I bring something unique to the tech world!”

Store Manager
Elsworth Usher Jr.
Entrepreneur In Residence
Elsworth Usher Jr.
Entrepreneur In Residence

“At ReConnex, I’m focused on bridging the digital divide and making sure high-quality tech repair is accessible to everyone; especially the communities that need it most.”

Entrepreneur In Residence
Mustaffa Jenkins
Asst. Manager
Mustaffa Jenkins
Asst. Manager

“Growing up in a single parent household, my mother taught us the
importance of hard work and respect.”

Asst. Manager
Brandon Moore
Lead Technician
Brandon Moore
Lead Technician

“I’m always looking for the next challenge. Every problem is a chance to grow, learn, and help someone out.”

Lead Technician

Join Our Journey

As ReConnex continues to innovate, we invite you to experience the difference that a commitment to excellence and community service makes. Whether you need a quick fix for your smartphone or comprehensive fleet management for your organization, ReConnex is your trusted partner for all things tech.

Visit us today to see how we can help you stay connected in an ever-evolving digital world.

ReConnex Services

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Personalized Tech Support
Personalized Tech Support

Whether you’re managing your smart devices, troubleshooting a slow laptop, or trying to get your Wi-Fi to work again—tech issues can be frustrating. At ReConnex, we offer Personalized Tech Support to help individuals and families stay connected, productive, and stress-free. Our expert team is here to provide reliable, friendly support for all your everyday technology needs.

Smartphone Repair
Smartphone Repair

We know how essential your smartphone is to your daily life. Whether you’re dealing with a cracked screen, a faulty battery, or any other issue, our certified technicians are here to help. We offer comprehensive smartphone repair services for all major brands, including Apple, Samsung, Google, and more.

Tablet Repair
Tablet Repair

ReConnex specializes in professional tablet repair services designed to restore your device to perfect working condition quickly and efficiently. Whether you’re struggling with a shattered screen, a battery that won’t hold a charge, or any software issues, our team of certified technicians is here to help.

Smartwatch Repair
Smartwatch Repair

We specialize in high-quality smartwatch repair services that bring your essential wearable back to its optimal condition. Our certified technicians are equipped to handle a wide range of issues, from simple fixes to complex hardware and software problems.

Laptop Repair
Laptop Repair

We understand how critical your laptop is to your daily life, whether you're a professional, student, or avid gamer. That's why we offer specialized laptop repair services designed to address a range of issues, ensuring your device operates smoothly and efficiently.

Desktop Computer Repair
Desktop Computer Repair

We specialize in desktop computer repairs that ensure your machine runs smoothly, whether you use it for work, gaming, or daily tasks. Our team of certified technicians is equipped to handle everything from minor tweaks to major repairs, ensuring your desktop performs its best.

Game Console Repair
Game Console Repair

We understand the importance of gaming in your life, which is why we offer specialized repair services for all major game consoles, including PlayStation, Xbox, and Nintendo systems. Our certified technicians are equipped to handle a variety of issues, ensuring your console returns to you in perfect playing condition.

Electronic Solder Repair
Electronic Solder Repair

We recognize that many electronic issues stem from the smallest connections. That's why we offer specialized Electronic Solder Repair services, ensuring that every circuit and component in your devices functions flawlessly. Our certified technicians are equipped with advanced tools and possess the meticulous skills required for high-precision soldering tasks on a variety of electronic devices.

ReConnex Locations

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ReConnex @ North Pointe Plaza
ReConnex @ North Pointe Plaza

Welcome to ReConnex North Pointe Plaza, our flagship repair facility. Located conveniently at the North Pointe Plaza off North Tryon St., we specialize in both retail and corporate electronic repair services. With our expansive capacity, we cater to all your device repair needs under one roof.

ReConnex Blog

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Charlotte Tech Tips: Seasonal Device Care You Should Know
Charlotte Tech Tips: Seasonal Device Care You Should Know

Heading back to school? Now’s the perfect time to get a full diagnostic on your laptop or tablet. ReConnex offers student-friendly services like keyboard repair, battery replacement, and general device optimization to ensure everything runs efficiently for classwork and study sessions.

How ReConnex Helps Extend the Life of Your Tech (and Saves You Money)
How ReConnex Helps Extend the Life of Your Tech (and Saves You Money)

At ReConnex, we believe that repair is more than just a service—it’s a smart and sustainable choice. In this post, we explore how choosing to fix your devices instead of replacing them can save you money, reduce e-waste, and help close the digital divide in underserved communities. Discover how our expert team in Charlotte, NC helps customers get the most out of their tech through affordable, reliable repair solutions.

How to Know If Your Phone Really Needs a Screen Replacement
How to Know If Your Phone Really Needs a Screen Replacement

We’ve all been there—a sudden drop, a crack across the screen, and a moment of panic. But does every crack or glitch mean your phone screen needs a full replacement?

How to Tell If Your Phone Needs a New Battery (or Just a Charge Habit Change)
How to Tell If Your Phone Needs a New Battery (or Just a Charge Habit Change)

Is your phone dying faster than usual? Before you rush to replace the battery, consider whether your charging habits might be the real culprit. At ReConnex, Charlotte’s trusted worker-owned tech repair store, we break down how to tell if you need a new battery—or just a better routine. Learn the signs, get expert advice, and discover how small changes can extend your phone’s life.